FAQ
CHECK-IN
The time of check-in at the Hotel Mesón Yollotl It is from 3:00 p.m. (3:00 p.m. Central Time). Si necesita realizar su check-in después de las 9:00 p.m., please contact us 24 hours in advance.
RESERVATION MANAGEMENT
Your reservation can be made through our website. Book - MESÓN or in a more personal and direct way through our número Telephone number 223 167 0747
At Mesón Yollotl, we're happy to modify your reservation, provided you made it directly with us or through our website.
If you book through an online travel agency, you may experience rate changes that could affect the total amount of your reservation, resulting in a higher rate charge.
Yes, it can be cancelled.
- If you make a reservation with an online platform or travel agency, you can do so 24 hours before your arrival.
- If you make a reservation directly with us or through our website, you may cancel as long as payment has not been made. If payment has been made, a penalty will apply. Because we are a small hotel, and the room with your reservation is blocked, Mesón Yollotl will not be able to resell it to another guest.
Yes of course, contact with Mesón Yollotl by email electrónico: mesonyollotl2023@gmail.com or our phone number: 223 167 0747 and we will be happy to help you review your reservation in our system.
CONTACTS
The email address where to contact hotel Mesón Yollotl is: a mesonyollotl2023@gmail.com
The phone number where you can be attended by the hotel Mesón Yollotl is: 223 167 0747
The fastest way to contact Hotel Mesón Yollotl is by calling 223 167 0747otel Mesón Yollotl es llamando al 223 167 0747
Sí, el número de WhatsApp del hotel Mesón Yollotl is: 223 167 0747
PARKING LOT
Yes, the Mesón Yollotl hotel has secure parking for all its guests.
The Mesón Yollotl hotel provides this service free of charge to our guests 24/7.
Yes, the Mesón Yollotl hotel provides this service free of charge to our guests 24/7.
RESERVATIONS DEPARTMENT CONTACTS
To make a reservation at the Mesón Yollotl hotel, there are two channels or alternatives:
- Direct Reservations: Reservations can be made directly through:
- Mesón Yollotl Hotel Website. Book - MESÓN
- By phone at 223 167 0747
- By email mesonyollotl2023@gmail.com
Please note that booking directly through the Mesón Yollotl hotel website will provide you with the lowest rates published by Online Travel Agencies (OTAs) and possible additional discounts.
- By email mesonyollotl2023@gmail.com
Online Travel Agencies (OTAs): Indirect bookings through a third party or online travel agencies, where you must contact them to learn their terms and conditions. Mesón Yollotl is not responsible for reservations made through its intermediaries.
To make a reservation at the Mesón Yollotl hotel, you must double-click on the following reservation link on our website. Book - MESÓN
For a more personal and direct call, a representative from the Mesón Yollotl hotel will assist you: 223 167 0747
El número de teléfono para ser atendido y realizar una reserva en el Hotel Mesón Yollotl is: 223 167 0747
DISCOUNTS, OFFERS AND COLLABORATIONS
Yes, the Mesón Yollotl hotel is always looking for perks to pamper our guests. Double-click Book - MESÓN and find discounts and promotions that will surely interest you.
You can apply your promotional code from our Book - MESÓN website by entering it during your reservation.
CHECK-OUT
Check-out time at the Mesón Yollotl hotel is before 12:00 p.m. (Central Time).
Check-out time at the Mesón Yollotl hotel is before 12:00 p.m. (Central Time).
ROOM TYPES AND VIEWS
Yes, the Meson Yollotl hotel offers a family or small group room type, our Family Room, measuring 41 m2, consists of a king-size bed and two single beds, as well as a spacious bathroom and jacuzzi, plus a view from the balcony.
Yes, at the Meson Yollotl hotel, all rooms have a balcony overlooking the beautiful and peaceful exterior imitating a colorful colonial alley.
Yes, access to all rooms at the Meson Yollotl hotel is via a separate 12-step staircase.
PET POLICY
Yes, the Meson Yollotl hotel allows you to stay with your pet(s), paying the additional pet fee ($150 MXN) and always following the rules for better coexistence.
Yes, Hotel Meson Yollotl accepts dogs and cats only, paying an additional fee of $150.00 MXN, always following the rules for better coexistence.
The pet policies at the Mesón Yollotl hotel are:
- Responsibility
- The owner is responsible for the behavior of his or her pet and for any incidents arising from his or her conduct or damage to the premises.
- Pets Allowed
- Dogs and cats only. Reptiles, birds, and other non-domestic animals are not allowed.
- Documentation and Security
Required:
- Present “Updated Vaccination Card.”
- Collar with ID tag and walking leash.
- Make sure your pet isn't a potentially dangerous breed; use a muzzle and leash if necessary.
- Supervision
- Your pet must always be accompanied by an adult. Children should not be left alone with them.
- Use of Facilities
- Bring your own food and water bowls.
- It is prohibited to use crockery and glassware intended for our guests.
- Do not bathe your pet in the room.
- Pets should not be in the room during cleaning.
- Avoid restricted areas such as the kitchen, terrace, and gym; guide dogs are allowed to accompany their owners.
- General Security
- Always keep your pet on a leash and do not let it loose inside the hotel.
- To maintain a clean and pleasant space, please prevent your pet from relieving itself in the hotel's common areas. Pick up and clean up any solid and liquid waste if it does.
- The guest is responsible for keeping the common areas where the pet passes through clean and, if necessary, taking their pet off the hotel premises to do its business, carrying a plastic bag with them to collect its waste.
CANCELLATION
Hotel Meson Yollotl is not responsible or liable for changes or cancellations related to or resulting from fires, epidemics or health risks, hurricanes, technical problems with transportation, flight delays due to weather or mechanical reasons, closed or congested airports or ports, or any unforeseeable or unavoidable event beyond the hotel's control. We are not responsible for any additional costs that may arise in the event of evacuation or inconvenience due to unforeseeable events. We strongly recommend that you purchase travel insurance for any inconvenience or emergency that may prevent you from visiting us as planned.
Mesón Yollotl does not accept changes or cancellation requests by phone, text message, WhatsApp, or any other method other than by email to mesonyollotl2023@gmail.com or through the booking channel you used to make your reservation. All refunds or reimbursements will be processed within a maximum of 30 business days.
The Mesón Yollotl Hotel is not responsible or liable for changes or cancellations related to or resulting from fires, epidemics or health risks, hurricanes, technical problems with transportation, flight delays due to weather or mechanical reasons, closed or congested airports or ports, or any unforeseeable or unavoidable event beyond the hotel's control. It is also not responsible for any additional costs that may arise in the event of evacuation or inconvenience due to unforeseeable events. For your safety, The Mesón Yollotl Hotel recommends that you purchase travel insurance to cover any inconvenience or emergency that may prevent you from visiting us as planned.
Sí es posible, tomar nota que el hotel Mesón Yollotl No acepta cambios o solicitudes de cancelación por teléfono, SMS, WhatsApp o cualquier otro método que no sea por correo electrónico a mesonyollotl2023@gmail.com o a través del canal de reservas que utilizó para hacer su reserva. Todo reembolso o devolución será realizado en un estimado de 30 días hábiles como máximo.
The Mesón Yollotl Hotel is not responsible or liable for changes or cancellations related to or resulting from fires, epidemics or health risks, hurricanes, technical problems with transportation, flight delays due to weather or mechanical reasons, closed or congested airports or ports, or any unforeseeable or unavoidable event beyond the hotel's control. It is also not responsible for any additional costs that may arise in the event of evacuation or inconvenience due to unforeseeable events. For your safety, The Mesón Yollotl Hotel recommends that you purchase travel insurance to cover any inconvenience or emergency that may prevent you from visiting us as planned.
The Mesón Yollotl Hotel is not responsible or liable for changes or cancellations related to or resulting from fires, epidemics or health risks, hurricanes, technical problems with transportation, flight delays due to weather or mechanical reasons, closed or congested airports or ports, or any unforeseeable or unavoidable event beyond the hotel's control. It is also not responsible for any additional costs that may arise in the event of evacuation or inconvenience due to unforeseeable events. For your safety, The Mesón Yollotl Hotel recommends that you purchase travel insurance to cover any inconvenience or emergency that may prevent you from visiting us as planned.
ROOM EXTRAS
Yes, Hotel Mesón Yollotl has a shared kitchen equipped with a large-capacity refrigerator available to guests 24 hours a day. However, none of the rooms at Hotel Meson Yollotl have a refrigerator or minibar.
No, the Mesón Yollotl hotel does not offer hair dryers in its rooms or through private service, so it's important to remember to bring one with you.
Yes, every room at the Mesón Yollotl hotel has a ceiling fan.
Yes, the Mesón Yollotl hotel can provide you with an iron upon request to the manager.
LOCATION
The address of the Mesón Yollotl hotel is Calle Veracruz #10 B. Colonia Independencia, 72150. Puebla, Pue.
The Mesón Yollotl hotel is located 15 minutes from the city of Cholula, 25 minutes from Angelópolis, and 35 minutes from downtown Puebla.
The Mesón Yollotl hotel is located at Calle Veracruz #10 B, Colonia Independencia, 72150, Puebla, Pue. To the south, it borders one of the most connected thoroughfares, Forjadores de Puebla; to the north, Camino Nacional; just 5 minutes from Calzada Zavaleta, 8 minutes from the Recta a Cholula highway, and 10 minutes from Av. Reforma.
CHILDREN'S POLICY
From 10 years old and up
When a guest arrives accompanied by a minor, he/she must verify his/her identity and relationship, guardianship or custodyof the minor/those with whom he travels.
The documents accepted to prove kinship or the relationship between the adult and the minor are:
- Birth certificate of the minor.
- Letter of guardianship issued by a competent authority.
- Legal documents proving custody of the minor.
- In cases of adoption, legal documents proving the adoption.
From 10 years old and up
PAYMENT METHODS AND CONDITIONS
At Hotel Mesón Yollotl you can pay with cash, credit or debit card, or by bank transfer.
Yes, at Mesón Yollotl Hotel you can pay by credit or debit card.
If you pay by credit card, a 5% fee will be applied to your total payment.
Yes, at Mesón Yollotl Hotel you can pay with cash.
Yes, at Hotel Mesón Yollotl you can pay via bank transfer.
Yes, at Mesón Yollotl Hotel you can pay at the time of your check-in.
Yes, at Mesón Yollotl Hotel you can pay upon arrival.
JOB
The Mesón Yollotl hotel offers common areas such as a living room, dining room, and terrace, where you can work in a peaceful environment with your digital devices such as laptops, tablets, and cell phones.
For any other activity or occupation, you must contact the hotel management to discuss risks and inconveniences. Using the Hotel Mesón Yollotl as a place to conduct business transactions is prohibited.
The Mesón Yollotl hotel offers common areas such as a living room, dining room, and terrace, where you can work in a peaceful environment with your digital devices such as laptops, tablets, and cell phones.
For any other activity or occupation, you must contact the hotel management to discuss risks and inconveniences. Using the Hotel Mesón Yollotl as a place to conduct business transactions is prohibited.
WIFI
Yes, Hotel Mesón Yollotl offers its guests Wi-Fi access throughout its facilities.
Yes, Hotel Mesón Yollotl offers Wi-Fi throughout its facilities.
Yes, Hotel Mesón Yollotl offers its guests Wi-Fi access throughout its facilities.
Yes, Hotel Mesón Yollotl offers its guests Wi-Fi access in all rooms.
Yes, Hotel Mesón Yollotl offers its guests Wi-Fi access in all common areas.
GYM
Yes, the Yollotl Inn hotel has a small gym for its guests.
The Mesón Yollotl hotel's gym features basic exercise equipment, such as a stationary bike, weights, cardio equipment, and a multifunctional machine.
The gym at the Mesón Yollotl hotel is open from 5:30 a.m. to 10:00 p.m.
BED TYPE
Yes, Hotel Mesón Yollotl has a double bed in some of its rooms.
Yes, Mesón Yollotl hotel has beds
- King Size
- Matrimonial
- Individual.
Yes, Mesón Yollotl hotel has beds
- King Size
- Matrimonial
- Individual.
The bed sizes for each room at the Mesón Yollotl hotel are standard:
- King Size a 180cm x 190cm
- Matrimonial a 135 x 1.90cm
- Individual a 90cm x 1.90cm
ACCESSIBILITY
The Mesón Yollotl hotel closes its doors at 11 p.m.
At the Mesón Yollotl Hotel, you can come and go during the night, and after the access door closes. You just need to let reception know you're leaving and your approximate arrival time so they can be on hand to let you in.
Yes, the Mesón Yollotl hotel closes its entrance door after 11:00 PM; however, guests may check in and out after this time by notifying reception, who will be on hand to ensure access to the hotel is granted.
Yes, you can enter and exit the Mesón Yollotl Hotel at any time. Please notify the front desk after 11:00 p.m. so they can monitor your progress and provide you with access.
Yes, you can ring our doorbell. It is suggested that you make phone calls early in the morning and avoid honking your horn to avoid disturbing other guests' sleep.
ROOM SERVICE
No, the Mesón Yollotl hotel does not offer room service.
No, the Mesón Yollotl hotel does not offer room service; however, the hotel manager can guide you or suggest restaurants within the area that fit your budget.
Mesón Yollotl Hotel does not offer food and beverage service; however, delivery services via apps such as Uber Eats, Rappi, and Didi Food are permitted. Please notify the front desk staff to allow access to the WhatsApp number: 223 167 0747.
TENNIS
The Mesón Yollotl hotel has a partnership with the Guido Lorandi Academy, where the cost for tennis court rental is $200.00 per hour, with advance reservation required.
It also offers personalized training with a coach, which costs $650 per hour. Guests are responsible for bringing their own racket and balls..
Yes, for tennis court rentals, you must book in advance to check availability. Contact the Mesón Yollotl hotel management for assistance with your reservation.
Tennis court use is restricted to hourly rentals, whether for play or personalized training. Advance reservations are required to check availability. Contact the Mesón Yollotl hotel management for assistance with your reservation.